viagogo.de

Via-no-go

Of note, there are many accounts for Vianogo on this site, so I am unable to post this review on all of them. I don't know why they have so many accounts. Nightmare experience with ordering tickets to see Coldplay with Vianogo. I ordered tickets over 6 months in advance. They were playing in Nashville which is like a 10-hour drive. I also ordered an airbnb. I received an order confirmation which is different from a ticket, but I was assured that my tickets were guaranteed. You can already see where this very sad story is heading. It's the night before the show, still no ticket. I look on Vianogo's website, which says, "In most cases, tickets aren't issued until 24 hours before the event. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order."Then, 10 AM on the day of the event comes and goes. No call from Vianogo. No email from Vianogo. No tickets from Vianogo. So, I contact customer service. They tell me - no problem. There's a Vianogo Guarantee. That their specialists are emailing me a link to new tickets at no extra cost. So, I click on the link in my email... and a page loads that tells me there are no alternative tickets, and my only option is to take a refund. I, of course, tell the customer service representative that I don't want a refund - I want the tickets I was guaranteed. I wanted a phone number to talk with someone else at Vianogo. The rep told me that's a no-go and said, "Actually Joshua, it's an internal team and they don't have a phone number, and even this link you received is generated by the system. So if there was alternative options in our inventory it must have been sent to you, but unfortunately there are not." And so, in the end, Vianogo guaranteed one thing: a nightmare vacation filled with anxiety and despair. It seems like many of the sellers who operate through Vianogo buy up many tickets and resell them at inflated prices - like how ticket scalping works. And sometimes, they even sell tickets that they never deliver. This has been happening for years, and no one is fixing it. Is this the behavior of a crime syndicate? I don't know. Sometimes, they come through with the tickets for many people. But what I want to point out is this - while there is a guarantee you will get your money back, there is no guarantee that you'll get your tickets. And if you're a true music fan, that's all you really want. Vianogo fails to deliver when it really counts.

Date of experience: Jul 22, 2025