I bought my tickets for a show on the 16th June. The show was on 12th July and in the app it mentioned that the tickets will be released on 12th July 6PM (show would start at 9PM). So even at 6PM nothing happened, no tickets and certainly no notification. I started to contact the customer service myself and at 7PM ended up with the message that I can only get a refund and the tickets aren't available. If it wasn't me contacting them, nothing would have happened! My husband took off from his work especially to see this show! I would say NEVER USE VIAGOGO! They charge you a great deal, but gives you zero customer service or even feel responsible at all!
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