Oh such a horrible experience. I really hope they will get banned ASAP from all countries.In December i bought tickets for Ricky Gervais’ show in AMS that was yesterday -in July and my tickets were delivered 1h after the event started.We arrived one hour before the event and were refused entrance because transfer was not made to the vendor. So 45 min before the event i started looking how i can get in contact with viagogo and check whats going on.App was down, website was barely working. Customer support was just repeating over and over same question, your orders id, email, name, order id, email, name…Luckily there was two available tickets at the venue so we got them for half a price comparing to what i paid to viagogo, enjoyed great show and on my way back home i asked in the app chat (thats suddenly was working now!) how to apply for the refund.Then through again horrible back and forth i learned that they cannot refund me because they delivered tickets and i didnt inform them before the event that my tickets are nowhere to be found, surprisingly they couldn’t find any logs that i DID contact them BEFORE the event.Anyway, only then i got to this site and saw that many people had it even worse so i cannot believe that they are obviously still allowed to do this.Hopefully in the future more people will see these comments before being robbed by this scam company.
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