Terrible experience from start to finish. VIA Rail changed my seats to worse ones than the ones I originally selected and handled it as if it were no big deal. That alone was frustrating, but the service in the business lounge made it even worse. The attendant was rude, dismissive, and clearly uninterested in helping.
For a company selling a supposedly premium experience, this was embarrassingly poor service. Worse seats, rude staff, and zero sense of customer care. Completely unacceptable. I would not recommend VIA Rail to anyone, especially if you expect basic professionalism and respect.
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Official account / VIA Rail Canada / compte officiel — For immediate assistance / Pour une assistance immédiate: 1 888 VIA-RAIL (1 888 842-7245)
