Yesterday we were returning on train fifty-four, Toronto to Smith Falls. Departure from Union station was moved back from 05:50 to 06:30pm due to a significant winter storm, with a projected arrival time of 09:30pm. Before leaving we were already running one hour late. Long story short we arrived in Smith Falls at 03:35 am the next morning. We would like to give a shout out to the two ladies (T and E) I do not want to name them here, but you know who you are. You were amazing and took great care of everyone onboard. The 02:45 am pizza at the Kingston stop demonstrated your professionalism and great customer service.
You made the best for your customers of a difficult situation, and we appreciate you.
Kind regards,
Gilbert & Shelley
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