I have been booking with Viator for many years - done many tours. Was always my go-to. But... my goodness, have times changed. Their customer service lately has been abysmal. A combination of AI Slop and chat/email bots and/or disengaged remote folks with no time or interest in reading comprehension.
Case-in-point: Bait and Switch pricing on a Hoover Dam Tour - advertised at one price (yes, it says "From") but the From price does not exist. When you go to book it, the price is exactly double the advertised price - seems like an attempt to deceive. Response: well, on X date the price is a few dollars less - OK, but never even close to the non-existent "From" price.
Next, refusal to honor a price match for a NYC 1/2 day bus tour. Found a cheaper price on their sister company page, but... fine print this , fine print that. With patronizing explanations and no consistency in their representatives who respond. No continuity - just a game of telephone, more or less.
The emails and chats back and forth are so circular and repetitive, it makes one want to just leave the platform entirely.
Claim your business profile now and gain access to all features and respond to customer reviews.
