I booked a shuttle service at the Calgary airport going to Banff. My niece's plane was late so I called Viator to see if there was a later shuttle or if the shuttle would wait 15-20 minutes for us. The later shuttle was too late becuase it would not get us to the gondola at Sunshine before it closed which was how we were to get to the hotel and the shuttle operator would not wait. I asked to cancel and was told they would review my request and let me know. I did not receive any communcation so I filed a request online. Shortly thereafter I was told my money would not be refunded. There are many companys like this. I will never book again with this company.
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