We paid in full for a painting, clearly informing the sales team about our overseas plans and the importance of the delivery date. We were promised delivery by 21/12/2025, yet it's now 24/12/2025 and the painting hasn't arrived. The sales team passed the issue to customer service, who has been unresponsive. Taking full payment upfront and missing a confirmed delivery date is unacceptable. This situation has caused significant stress and disappointment due to the lack of accountability and communication.
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