I dropped almost $3k on a kayak and gear and this has been one of the most frustrating purchases I’ve ever made.
I ordered in December and was told it would ship soon. It took more than two months. No updates, zero transparency. I had to harass them with stalker level insistency just to find out where my order even was.
When it finally showed up, it was damaged. Not a tiny scratch. Dents and a broken seat and rudder. I sent photos immediately and expected this to be handled quickly considering the price I paid. Again ... more unanswered emails and having to harass them for a response.
When someone finally responded, I was told they don’t sell the damaged parts separately and can’t service them. So what exactly am I supposed to do? I now have a $3,000 kayak that I can’t use because of broken parts they won’t replace. Three months of waiting and I’m still not on the water.
If you’re going to charge premium prices, you need to back it up with real support. Right now this feels like once they have your money, you’re on your own. Absolutely unacceptable. Thank god I was still in the window to file a chargeback with the credit card company.
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