The return process was extremely challenging. There was no information about initiating a return in any of my confirmation, shipping, or delivery emails. After finally finding time to address it (due to kids and the holiday season), I discovered that returns were only eligible for store credit. Perhaps I should have reviewed the return policy more thoroughly, but the idea of having no returns and only store credit is unreasonable. By the time I attempted to send it back, I was already beyond the return window, which was just over a month. This was not a straightforward experience for a shopper. Personally, I won't be returning for future purchases, as the hassle isn't worth it, especially when only store credit is offered for returns. There are many other online retailers that provide a smoother experience and offer proper refunds.
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VICI started in 2012, in the aftermath of the recession. As working women, we knew that we could boost other women’s confidence with fashion. Our mission has remained the same ever since! VICI brings fun, flattering clothes to all types of women and sparks their imagination with styling ideas. We’re curating looks for real life and providing all the styling inspiration you need!See more
