I had a disappointing experience with the service – there was a lack of communication and excessive delays. I ordered a product on November 26, and over a month later, it still hasn't been shipped. I haven't received any tracking information, estimated delivery dates, or clear details on when (or if) my order will be processed. I reached out to the support team several times. Initially, I got a generic reply citing high order volume, but no specific timeline was provided. My latest follow-up email was ignored. This is particularly frustrating since the website claims delivery takes 3–14 business days, which has been greatly exceeded. The absence of updates and communication has resulted in significant uncertainty and anxiety, especially considering the product's high price and the international nature of the purchase. I recognize that delays can occur, but failing to provide updates, tracking, or customer responses is unacceptable. My trust in the company has significantly diminished. I wouldn't advise making a purchase from them unless they enhance their customer support, communication, and order fulfillment transparency.
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Hey Leute,
wir hoffen euch geht es gut und willkommen auf unserer offiziellen Trustpilot Seite.
Bei fragen rund um Produkte und Bestellungen dürft ihr euch gerne an uns wenden unter support@vicinityclo.de
