AVOID AT ALL COSTS! They withhold refunds - CLEAR DISCRIMINATION Order #V455489 - €153.00 - returned December 25, 2025. Today: January 19, 2026 - 25 DAYS WITHOUT REFUND. THE SHOCKING TRUTH: I had TWO orders with the service. The SECOND order (placed AFTER this one) was refunded weeks ago. But THIS order? COMPLETELY IGNORED for 25 days! This indicates they are DELIBERATELY ignoring this refund. The package never arrived due to a typo during checkout. Tracking confirms return to sender on December 25th. MY ATTEMPTS TO GET MY MONEY BACK:
• December 2025: Multiple emails - IGNORED
• January 15: Email, chat, contact form, social media - IGNORED • January 19: Final warning email with legal threats
• TODAY: Still nothing but automated responses. THEY VIOLATE EU LAW:
Under EU Consumer Rights Directive 2011/83/EU, refunds must be processed within 14 days. They are now 11 DAYS OVERDUE. WHY IS MY OTHER ORDER REFUNDED BUT NOT THIS ONE?
This is either gross incompetence or deliberate theft. I paid €153, never received the product, they got it back, and now just keep my money while processing other refunds normally. I am filing:
✓ Bank chargeback
✓ Complaint to consumer protection agency
✓ Complaint to regulatory authority
✓ Small Claims Court case if needed. DO NOT ORDER FROM THIS SERVICE. They will take your money, ignore your communications, and hope you give up. Save yourself weeks of stress and lost money.
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Hey Leute,
wir hoffen euch geht es gut und willkommen auf unserer offiziellen Trustpilot Seite.
Bei fragen rund um Produkte und Bestellungen dürft ihr euch gerne an uns wenden unter support@vicinityclo.de
