I have been a loyal customer for over 14 years, using this service frequently. Previously, the staff was helpful and polite, but that has changed drastically. I emailed about my experience two weeks ago and received no response. After a disappointing encounter with the staff, I need to understand what has changed. The pickup point has shifted to a less convenient location, and the driver took an unusually long time to arrive. The staff seemed unprofessional, and I was shocked by the lack of communication regarding my bill adjustments. It feels like the business is prioritizing profit over customer satisfaction.
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