I purchased two dresses and returned one. I have proof of delivery from UPS to their office. However, customer service claims they cannot locate my return and asked for my UPS tracking information. I provided it, but I'm still awaiting a refund on my credit card for a significant amount. I wouldn't recommend buying online from Europe. The phone number is non-functional, and the customer service is unresponsive. This is unacceptable for dresses priced over 1000 dollars. Now I have to dispute the credit card transaction. Avoid purchasing online here in Europe; it's risky regarding returns and refunds. The dress I received is lovely, but the online service is inadequate for such a high-end brand. I want my money back!
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Founded in 2008 with a collection of dresses celebrated for their cut and fit, Victoria Beckham’s eponymous label forms the basis of the modern woman’s wardrobe; versatile and wearable yet rooted in modernity with a sophisticated ease. Developed at the Victoria Beckham atelier in London, today the brand offering includes ready-to-wear, footwear, expertly crafted eyewear, and timeless leather goods.
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