I have always admired Victoria Beckhams brand and placed an order on 6th January to wear to my Dads funeral on 16th January,
1. The order didn’t arrive until I was at the funeral- so too late
2. When starting the return process, one of the items states ‘product not shipped yet’ so I cannot move forward returning that item (the item did ship)
3. I have emailed, filled in the client query form, used the live chat and even phoned the Dover Street Store - and still have no response on how to return the item that has apparently not shipped.
4. The acknowledgement of email/client query form, has a message at the top ‘please type your response above this line’. This does not work on my phone or iPad.
The order was expensive and for a significant life event. I feel so disappointed that it didn’t arrive on time but also such incredibly poor customer service. I actually do not know what to do now! Hoping I receive an email soon!
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Founded in 2008 with a collection of dresses celebrated for their cut and fit, Victoria Beckham’s eponymous label forms the basis of the modern woman’s wardrobe; versatile and wearable yet rooted in modernity with a sophisticated ease. Developed at the Victoria Beckham atelier in London, today the brand offering includes ready-to-wear, footwear, expertly crafted eyewear, and timeless leather goods.
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