I reside in Australia and placed two orders with the company, eager to enhance my makeup collection. I admire their philosophy and the attractive packaging, and the product reviews were promising. However, over four weeks later, my orders still hadn't arrived. After following up, I learned that the company was unaware of my delivery status. They offered a refund, but I have yet to receive my money or my order. The company should improve its oversight of delivery services, especially in regions where their products aren't available in stores. This experience has made me hesitant to order again.
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