I ordered a Bemis toilet seat which, although marked as dispatched, was still awaiting collection by the courier DPD a week later. I then received an email stating that my returned goods had been received by Victorian Plumbing! I found it a straight forward process to engage in an online chat with a staff member (other reviews seem to suggest getting help is frought with difficulty - I don't know why) - Josh Eckhart, who was most helpful and has arranged for another one to be sent to me.
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