I found the customer service team to be significantly more responsive and helpful than the returns department.
After returning an item, I was informed via email that it had been deemed damaged and that no refund would be issued. As I had taken photographs prior to returning the item, I contacted customer support to query this decision.
My enquiry was handled by Jessica Broderick, who was both professional and diligent throughout. She investigated the matter promptly and arranged for the refund to be processed without delay.
The product itself was excellent quality, though unfortunately not the correct size for our needs. I would like to commend Jessica for her outstanding assistance. However, I believe the returns team would benefit from further training to ensure a more consistent and accurate returns process.
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