I have had a terrible experience with trying to order a pair of sneakers from Victoria Secret. I ordered a pair of sneakers that were never delivered. I called VS and was told they cancelled the order and was given no reason. The rep on the line assisted with placing a new order. I was assured I would receive the sneakers between 2/13 and 2/19/2026. I waited till the 20th and still did not receive the package. I called customer service and was told the order never shipped. The only resolution offered was to cancel the order and reorder a 3rd time. I declined feeling I would still be in the same situation and not receive the order I was told the charge would fall off my VS credit card account in 3-5 days. 6 days later I received an email to pay my bill including the amount for the sneakers I did not receive. After 52 minutes and 3 different departments including a senior Rep named Victor I was told I need to put in a dispute that will take up to 90 days. I can not for the life of me comprehend the level of incompetent. This is the absolute worst customer service experience I have ever had. I will never again deal with this company.
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The worldâs most glamorous lingerie is only the beginning. Victoriaâs Secret is THE destination for chic womenâs clothing, sultry swimwear, must-have shoes and accessories, and beauty products, in addition to womenâs lingerie, intimate apparel and sleepwear.
