I had a very disappointing experience tonight at the Victoria’s Secret on Wednesday, March 4.
I went to the store with my receipt because I realized I had been overcharged. Instead of helping me, the two managers working tonight told me they couldn’t do anything and that I needed to come back another day to speak with the associate who originally sold me the product.
Honestly, what is the role of a manager if they cannot resolve a simple issue like this? As a customer, I don’t have time to go back and forth just to fix a mistake made at the register.
They then gave me the customer care number. When I asked why they couldn’t call themselves, I was told they didn’t need to call — I had to do it.
If I owed money to the store, I’m sure they would contact me immediately. But when a customer is overcharged, suddenly no one can help.
I’ve been a loyal customer for over 20 years and even have the Victoria’s Secret Black credit card, so this level of service was very disappointing.
I expected managers to take responsibility and help resolve the issue, not send the customer away.
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The worldâs most glamorous lingerie is only the beginning. Victoriaâs Secret is THE destination for chic womenâs clothing, sultry swimwear, must-have shoes and accessories, and beauty products, in addition to womenâs lingerie, intimate apparel and sleepwear.
