Trying to get a folding arm awning fixed was a pain, they won't touch it if it's over 8 years old but don't have anyone else they can send you to....and any other company won't fix another company's product. Umpteen phone calls to blind repairers with no luck. Victory wouldn't even come out to look at it, only option offered was to quote for replacement (blind cost nearly $5k 10 years ago and is still in good nic just won't fold in properly)
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