If I could I would give zero stars. I had a faulty blind and despite the promised guarantee I was told I had to pay a $140 call out fee for a technician to determine whether it was my fault or a manufacturer fault. If it was deemed a manufacturer fault I was advised I’d repeat refund. Technician said a manufacturer fault and was able to fix the issues. More than five weeks later still chasing my refund after phone calls, multiple emails and only responses are from a customer service consultant who has escalated my complaint. No contact or apology from the Accounts Departmeor Managaer. My worry is they might be going bank and I won’t receive a refund. Buyer beware if you are considering this company.
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