Absolute disgraceful experience so far. Still no curtains. We paid for curtains at the beginning of January. We didn't hear from them for ages so we rang them the middle of February, to be told our curtains had arrived weeks ago, but nobody ever called to book an install.So we booked an install date. They never turned up on the day, so we gave them a call to see where they were only to be told they had to change the install date but didn't tell us. Upon investigation someone at Victory had put our phone number in wrong in their system, even though my phone number is correct on the invoice (they tried to blame us for a changed phone number that we've had for over 20 years..)...So they booked in another date, to which now they have AGAIN delayed with the EXACT same excuse as last time. So here I am months later with no curtains and nearly $10k out of pocket that they have of my money. Dodgy company for sure. It seems I may even have to take legal action to get my money back maybe???Update: After some serious phone discussion about not accepting a further delay and a promise to ring their office every hour every day until a suitable resolution was found, Victory somehow managed to book the install back to the original date, and the curtains were installed today.Good on them for taking the right and appropriate action, however shouldn't have to come to this in the first place.The good bits: Joshua the salesman was fantastic and Mick installer was also top notch. Seems head office processes is where significant improvements need to be made,
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