This was the second attempt from Victory Blinds to install my curtains. The first time the installation man turned up, the curtain rods were not the correct colour. Had to be reordered. The second attempt to install my curtains, the installation guy turned up but was not given the installation/fit out instruction sheet. I suggested he ring the office and have it emailed to me so I could print it, but no one answered the phone. He was unable to reach his manager either after several attempts and this was at 2.15 pm on a Friday afternoon. This company seriously needs to set up a checklist for the installation guys when curtains are picked up for installation.After receiving a message to make another appt, I contacted the office today to organise installation after 4.00 pm as I already had stayed at home two days to have them fitted and was not prepared to take another day off. Victory Blinds were unable to assist with allocation of a time to suit me. Very disappointed, considering I am the one that has been inconvenienced twice already.If the curtains cannot be installed after 4.00 on a weekday or on a Saturday can I please request a full refund. I was asked to pay for the balance in December prior to installation and they still have not been installed. They are lying on my dining room floor.Any one considering ordering blinds through this company, should not be asked to pay the balance of their order until installation has occurred as the chances are they are likely to be very disappointed.Margaret S
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