Loving my new Aluminum shutters that have been FINALLY installed on my verandah. Great quality etc., however, NOT HAPPY that my order wasn’t completed when they were first installed August 2023. There was a solid fitted shutters and a shuttered door with a lock, MISSING. I contacted Victory Curtains and Blinds, to find out why they weren’t here with the rest of the shutters and when would the missing panel and door be installed? No answer in to why that part of the order wasn’t here but was given a date 11th Sept 2023 for the installation of them. Scott, the tech guy arrived and couldn't fit them as the metal floor plate wasn’t big enough. Scott packed the door and panel back into the van as he couldn’t complete the job without this floor plate. I never received a phone call with apology so I rang your company AGAIN, two days later! I got a total run around, mind you, got cut off a couple of times while waiting to speak to different people. Irang Victory Curtains and blinds, on numerous times with no outcome at all. I rang again on, 25th Oct 2023, and STILL waiting for a call back. Frustrated? you could say that, getting angry? yeah well, I suppose you could say I was and still am. I informed the person I spoke to that if I didn't hear back from someone by 3pm ( my time in Qld which makes it 2pm down south) Fair Trading will be contacted, so at 2.15pm, still no phone call. At 2.30pm, I contacted Fair Trading. Filled out the form online and received a phone call within an hour from Fair Trading. It was now in their hands to get this problem sorted. Considering i had to pay half for these aluminum shutters, $11,143.50 on 20 Jul 2023 at 12:59pm, before the order would be accepted, and had to pay the balance of, $11,143.50, BEFORE they would be fitted. So as you can see, it was a massive order, I think I had every right to be upset. I had an argument with a guy called Chris about having to pay it all upfront BEFORE order could be fitted. I wasn’t informed of this when I placed the order. I could understand paying half with the conformation of the order, but when I was informed that the total of what was left to pay, HAD to paid UPFRONT, BEFORE they would install them. What could I do, I had already paid half the amount already. We had an ugly tarp over the opening while we were waiting for the door and to be installed, as when we get storms, this is the direction that the rains come. Subsequently, the majority of this end of the verandah gets wet. Fair Trading got involved, it was my last resort. Thankfully, they got things moving and the missing parts was completed on 11th December, 2023. Many thanks and appreciation goes to the tech guy, Scott, who was courteous, friendly and understood my frustrations. I highly recommend Scott for any work he is given to do. There is NO WAY I would recommend Victory Curtains and Blinds to ANYONE, after what I have gone through! After given the many run around and stress that this company gave me. Still no apology from them for their incompetency.
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