The business is tone deaf. I emailed them requesting a ballpark estimate for shutters including dimensions purely as a guide, because I didn't want to waste their time or mine if what I had in mind was cost prohibitive. They insisted on coming out to measure and quote. I replied, please listen to what your potential customer is saying, and BTW we have another 15 windows in our new house that will need furnishings. Again they said, no we won't give an estimate. They've lost my business that's for sure. In this day and age as business owners we must listen to the needs of our customers. The whole experience reminded me of that episode of Seinfeld with the Soup Nazi. Finally, another bug bear, signing off their email as "Victory" and not their real name - faceless. I suspect I have had a lucky escape as if they're this hard to deal with before they take my money I can't begin to imagine what they would be like if something went wrong post sale!
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