Incredibly rude and poor service. I purchased the blinds, which went fine. They broke some years later. Again, this is fine, things happen. Problems started when I tried to fix the blind. In May, the problem was diagnosed, I received and paid the quote, and let them know. It is now mid-July .I have not been able to get any response from anyone about scheduling it in, despite the fact that at payment, they had said it would be during May.It is impossible to contact anyone. The phone line goes to a message bank. The online chat function refers me to the same address that has been ignoring me. I was going to buy another at the same time, but the after sales service is so incredibly poor I would not risk being stuck with another that is broken with no way to fix it
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