Terrible customer service this time. I will never use Victory again.All went smoothly with the installation on 19 May, except one blind was the wrong size and needed to be replaced. I was advised a replacement blind would be ready in approximately 2 weeks.I received a text saying this would happen on 11 June. I made 2 phone calls that day and no one came or called back.I have made numerous phone calls since as well as sending emails and I’m still waiting. If I ring all I get is a messaging service. The person takes no responsibility other than to say they will arrange for someone to call back. If I email, all I get is a reply saying the request has been forwarded to the relevant team, but still no contact. I missed a call from someone the other day as I was in a meeting. When I called back, I went through the same messaging service rigmarole and am still waiting to be called back. This included the person asking how I had heard about Victory blinds. How ridiculous to ask this when I’m trying to establish again why I have not been called back!It’s really not good enough. The company demanded full payment before installation, but has not done the job properly.
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