I opened an ISA to transfer funds into, but despite providing many details, the transfer was never processed. I waited without any updates, and when I contacted them, they only gave fragmented information instead of a full picture. Their limited availability during office hours conflicts with my work, leading to delays in email responses. As a result, I was unable to complete the transfer within the fixed rate cutoff due to their poor processes. They ask for all necessary ISA details during sign-up, yet they don't clarify when a paper form is needed, even after entering everything online. While they do reply to emails promptly, the replies are not accessible in the app, requiring a website login, and there are no notifications for new messages. Overall, this has been a frustrating first experience with the service.
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