Review Time
I opened an ISA to transfer funds, but despite providing ample information, the transfer never occurred. I waited without updates, and when I reached out, they provided piecemeal information instead of a complete answer. Their limited office hours conflicted with my work, causing email exchanges to take days. Consequently, I couldn't transfer my cash ISAs within the fixed rate cutoff due to their ineffective processes. While they request all necessary ISA details during sign-up, they don't clearly indicate when a paper form is required, even after entering all information online. They do respond quickly to emails, but you can't view replies in the app, requiring a website login, and there are no notifications for new messages. Overall, this has been a very disappointing first experience with the service.
I opened an ISA to transfer funds into, but despite providing many details, the transfer was never processed. I waited without any updates, and when I contacted them, they only gave fragmented information instead of a full picture. Their limited availability during office hours conflicts with my work, leading to delays in email responses. As a result, I was unable to complete the transfer within the fixed rate cutoff due to their poor processes. They ask for all necessary ISA details during sign-up, yet they don't clarify when a paper form is needed, even after entering everything online. While they do reply to emails promptly, the replies are not accessible in the app, requiring a website login, and there are no notifications for new messages. Overall, this has been a frustrating first experience with the service.
As a senior, I found the experience of managing my finances online initially daunting. I chose this service for its attractive rates and after thorough research, I decided to proceed. I had no issues once I began, thanks to clear instructions. Despite my initial anxiety, transactions were completed promptly, including transfers from other providers. Communication with the service was consistently successful. Now I can easily access my account and see my savings. Though I feel something is missing in the online banking experience, I'm grateful for the smooth process.
I've been saving with this service for several years and have found the interest rates very competitive. I recently opened a 1-year fixed ISA which went smoothly. After making a small mistake, the representative was incredibly helpful in correcting it, leading to my funds being transferred within two days. A big thank you to the friendly representatives who assisted me. The phone support is prompt, making this service commendable. I look forward to opening more accounts in the future, provided the rates remain attractive.
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