vidaxl.ch

I wanted to return my purchase and that…

I wanted to return my purchase and that was simply impossible. Absolutely unacceptable.I am willing to change my review here if they accept back the order.You know where to find me Order 004100635360—This message I received the next day from vidaXL after my review above:Dear Sheila Cheung, Thank you for your feedback posted on Trustpilot, regarding the experience with vidaXL. We understand that you changed your mind and you want to return this order, but we don't offer return service in Switzerland if the item doesn't meet the expectation of the customer or the customer doesn't want the product anymore. This information is also mentioned in the Terms and conditions you accepted during the purchase process. Although we’re not able to provide an alternative solution here, we genuinely appreciate you taking the time to share your experience. We apologize for this situation and thank you for your understanding. Have a good day! Kind regards,AndreeavidaXLI checked the terms and conditions vidaXL mentioned on my purchase (wooden rails for the wall to hold postcards) non of the non-refundable terms applies on my purchase.Their condition on items that can not be refunded:2. EXCEPTIONS TO XLSERVICE XLservice does not apply to the following items: • Perishable products or products with a limited shelf life • Products that cannot be returned for hygiene or health reasons once opened (e.g., cosmetics) • Personalized or custom-made items (e.g., printed T-shirts) • Audio/video media or software with broken seals (e.g., DVDs) • Products that have been irreversibly mixed with other goods (e.g., fuels)Just dont buy here unless you want to waste your time and money.

Date of experience: Mar 19, 2026