Review Time
I wanted to return my purchase and that was simply impossible.
Absolutely unacceptable.
I am willing to change my review here if they accept back the order.
You know where to find me
Order 004100635360
—This message I received the next day from vidaXL after my review above:
Dear Sheila Cheung,
Thank you for your feedback posted on Trustpilot, regarding the experience with vidaXL.
We understand that you changed your mind and you want to return this order, but we don't offer return service in Switzerland if the item doesn't meet the expectation of the customer or the customer doesn't want the product anymore.
This information is also mentioned in the Terms and conditions you accepted during the purchase process.
Although we’re not able to provide an alternative solution here, we genuinely appreciate you taking the time to share your experience.
We apologize for this situation and thank you for your understanding.
Have a good day!
Kind regards,
Andreea
vidaXL
I checked the terms and conditions vidaXL mentioned on my purchase (wooden rails for the wall to hold postcards) non of the non-refundable terms applies on my purchase.
Their condition on items that can not be refunded:
2. EXCEPTIONS TO XLSERVICE XLservice does not apply to the following items: • Perishable products or products with a limited shelf life • Products that cannot be returned for hygiene or health reasons once opened (e.g., cosmetics) • Personalized or custom-made items (e.g., printed T-shirts) • Audio/video media or software with broken seals (e.g., DVDs) • Products that have been irreversibly mixed with other goods (e.g., fuels)
Just dont buy here unless you want to waste your time and money.
I wanted to return my purchase and that was simply impossible. Absolutely unacceptable.I am willing to change my review here if they accept back the order.You know where to find me Order 004100635360—This message I received the next day from vidaXL after my review above:Dear Sheila Cheung, Thank you for your feedback posted on Trustpilot, regarding the experience with vidaXL. We understand that you changed your mind and you want to return this order, but we don't offer return service in Switzerland if the item doesn't meet the expectation of the customer or the customer doesn't want the product anymore. This information is also mentioned in the Terms and conditions you accepted during the purchase process. Although we’re not able to provide an alternative solution here, we genuinely appreciate you taking the time to share your experience. We apologize for this situation and thank you for your understanding. Have a good day! Kind regards,AndreeavidaXLI checked the terms and conditions vidaXL mentioned on my purchase (wooden rails for the wall to hold postcards) non of the non-refundable terms applies on my purchase.Their condition on items that can not be refunded:2. EXCEPTIONS TO XLSERVICE XLservice does not apply to the following items: • Perishable products or products with a limited shelf life • Products that cannot be returned for hygiene or health reasons once opened (e.g., cosmetics) • Personalized or custom-made items (e.g., printed T-shirts) • Audio/video media or software with broken seals (e.g., DVDs) • Products that have been irreversibly mixed with other goods (e.g., fuels)Just dont buy here unless you want to waste your time and money.
They removed the return service! Watch out if you buy anything and want to return it later they won’t allow you to! They just refer to their general terms and conditions and tell you to dispose it… Basically saying it’s garbage and you’re stuck on it. Never again! 👎
I ordered a bed from vidaXL solely because they promised 1–2 day delivery. That was false.The bed was due Friday 30 Jan. 3 days later, DPD confirms they never received the parcel — tracking still says “being prepared by the shipper.” It never left vidaXL’s warehouse and still hasn't.Customer service was a disaster: • Chat system malfunctioned repeatedly • Agents gave contradictory answers • Blatantly false claims that “tracking takes 4–5 days to update” • Promised callbacks that never happened • No proof the parcel was ever handed to the courierI was told to “wait and contact us again” after the delivery date had already passed — for a bed, ordered for a guest who ended up sleeping on a sofa.This is misleading delivery advertising, followed by deflection and scripted non-answers.Do not trust vidaXL if delivery timing matters.
High quality children clothes at an affordable price. The delivery was great, just like they promised it when I ordered online. I also brought some furniture from them and the delivery fee was close to free! For
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VidaXL ist ein internationales E-commerce Unternehmen wo Sie alles, was Sie für Heim & Garten, Garage und Heimwerken benötigen, finden können. Unser Konzept ist darauf basiert ein breites Angebot, dass unseren Kunden ermöglicht mehr zu leben und weniger auszugeben – Mehr Leben für weniger.
Durch einfache Maßnahmen zur Kostenreduzierung, die die Qualität der Produkte nicht negativ beeinflussen, sind wir in der Lage unser Angebot für so viele Menschen wie möglich erschwinglich zu machen.
Alle Prozesse von Produktentwicklung und Einkauf, Marketing & Sales, Logistik und Kundenservice kommen aus einer Hand. Auf diese Weise haben wir Kontrolle über die Funktionalität, Qualität und Kosten unserer Produkte. See more
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