Hello,I have asked all these questions multiple times, and each time my request was either ignored or I received the same generic response: “It is being processed.”This is exactly the problem.Your team previously told me that the payment was “transferred” on a specific date.When I asked for proof of this transfer, I received no answer at all.If the payment truly exists, providing proof takes less than one minute.The fact that nothing has been sent makes the situation very concerning.Please stop sending automated replies and provide a real, verifiable update:1. Was the payment actually made or not?2. If yes, provide the proof immediately.3. If not, explain why incorrect information was given to me.If necessary, I will forward your previous messages here so you can see exactly what replies I have received.After weeks of waiting, I expect full transparency, not copy-paste responses.Thank you.I ordered a bed from VidaXL and received two defective parts.We agreed on a compensation of 50 CHF on 7 October, but even after two months I have received nothing.I contacted customer service many times. Each time they replied with the same message:"Thank you for your patience, we are checking."At one point they even claimed that the refund was made on 08.10, but I never received any money.I asked for a payment confirmation, transaction number, or any proof — they never sent anything.This is unacceptable.I simply want the compensation we agreed on.I will update this review if the issue is finally resolved.
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VidaXL ist ein internationales E-commerce Unternehmen wo Sie alles, was Sie für Heim & Garten, Garage und Heimwerken benötigen, finden können. Unser Konzept ist darauf basiert ein breites Angebot, dass unseren Kunden ermöglicht mehr zu leben und weniger auszugeben – Mehr Leben für weniger.
Durch einfache Maßnahmen zur Kostenreduzierung, die die Qualität der Produkte nicht negativ beeinflussen, sind wir in der Lage unser Angebot für so viele Menschen wie möglich erschwinglich zu machen.
Alle Prozesse von Produktentwicklung und Einkauf, Marketing & Sales, Logistik und Kundenservice kommen aus einer Hand. Auf diese Weise haben wir Kontrolle über die Funktionalität, Qualität und Kosten unserer Produkte. See more
