vidaxl.ch

VidaXL is not a company to do business…

VidaXL is not a company to do business with in Switzerland in any way or for anything. We ordered two carpets from VidaXL in December, 2022. On their website it indicated there was free shipping, we ordered in Swiss Francs which included Swiss VAT.After receiving the carpets we found that they did not lay correctly with upturned edges. We decided to return the carpets. On the invoice we received for the order it stated the address was in Baar, Switzerland. We received no return information so we sent the units to the Swiss address. The shipment was rejected for whatever reason. We suspect that this is an unmanned office. The carpets were returned to us collect which we promptly rejected (last time we saw the carpets). We inquired as to what the problem was in January, 2023. We were told we did not follow the return procedure. After several weeks the representative from VidaXL told us the carpets would be returned to us at no charge and then we could return them correctly. That was approximately 8 weeks ago – still no carpets.Meanwhile the billing company, Klarna, informed us we were late with the payment. VidaXL did not inform Klarna that we had a return authorization. We eventually paid the invoice and marked it to experience.Then just last week on 13 March, we received an invoice from DPD stating there were ’’customs clearing’’ charges due for the shipment. We paid the Swiss VAT on the invoice and ordered in Swiss Francs. I am still wondering what there was to clear based on the VidaXL website.We feel the representatives we dealt with at VidaXL were totally not forthcoming with us. Infact, nothing they told us turned out to be trustworthy.VidaXL is a company that CANNOT be trusted and should be avoided at all costs, even if they are the only company to offer what you want.

Date of experience: Dec 12, 2022