I ordered a 3pack cabinet set.
I received 3 boxes but only 2 cabinets.
Breach of Australian Consumer Law (ACL) as follows:
- VidaXL failed to deliver my full order failing to meet the consumer guarantee protected under ACL.
- VidaXL has refused to offer a partial refund that is aligned with the drop in value of the missing item ($40 was offered for an item worth $100)
- VidaXL has refused to provide the missing cabinet - businesses are responsible for fixing business errors at no cost to me.
- VidaXL is requiring me to return all items for a full refund however ACL allows me to keep the supplieed items and receive a partial refund.
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vidaXL is an international online retailer where you can find whatever you need for your home, garden, garage and do-it-yourself projects. Our concept is based on offering a wide range of products that enable people to “live it up for less”. By using simple cost-cutting solutions that do not negatively affect the quality of the products, we are able to make our products accessible for as many people as possible. All processes from product development and purchasing, marketing & sales, logistics and customer services are in our hands. In that way we keep full control over our products’ functionality, quality and costs.See more
