I wanted to get my wife a shoe shelf and this site was the only one that had what she wanted. I proceeded to order it but made a error in the shipping and needed to go back and canel it. I then tried to contact them (which they are only avaiable from 9-11) but was constantly sugguest that I use their robot. After 3 days of getting mails at midnight about how to delete the account, I had enough and talked with family member who order the same product.They (customer service) say that they can not do those sorts of thing and it has to go to their IT team. Come on guys really!?! you would think that be the end of it...not by a long shot.Its 3 weeks removed from christmas and the gift has arrived and been unpacked. Upon assmebly of it we've come to find out that the shelves are not aligned, so it will always be off center and if we were to put shoes in it, it could fall and hurt someone. My wife has spent 10 days chatting back and forth about their procedure for returning or moeny back and its purely obvious that she is chatting with a robot and they constantly send responce mails back at midnight when we/she is sleeping.Now, they are trying to send us a return label but we have to find boxes to send this back because we already tossed the orignal. In the end, they finally just gave the money back...WHICH WE WERE TRYING TO DO FROM THE START!If you want a headache and constantly be misinformed of things these are your people. I have never seen pure poor customer service like this and I have learned my lesson and will never by anything from this company and site ever again. BEWARE OF THIS COMPANY!!
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vidaXL er en international online-forhandler, hvor du kan finde alt til dit hjem, have, garage og gør-det-selv-projekter. Vores koncept er baseret på at tilbyde en bred vifte af produkter, der giver folk mulighed for at leve mere for mindre. Ved at bruge simple omkostningsbesparende løsninger, der ikke har en negativ effekt på produkternes kvalitet, er vi i stand til at gøre vores produkter tilgængelige for så mange som muligt. Alle processer fra produktudvikling og køb til marketing, salg, logistik og kundeservice er i vores hænder. Dermed har vi fuld kontrol over vores produkters funktionalitet, kvalitet og priser.See more
