tionI bought a parasol from VIDAXL in July. Parasol is as described but there was an issue with two parts - and with the instructions which were quite poor - took a week or so of communication but they eventually agreed to 1) return and replace 2) return and refund 3) €60 credit note against future purchases, 4) €50 cash. I found someone who could rectify the problems and requested the €50 cash. They have gone completely silent and have not replied to any emails over the past few weeksVidaXL sorted my problem almost immediately following the review I posted. No hesitation , fulsome apology. Very happy with how they handled this
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vidaXL is an international online retailer where you can find whatever you need for your home, garden, garage and do-it-yourself projects. Our concept is based on offering a wide range of products that enable people to “live it up for less”. By using simple cost-cutting solutions that do not negatively affect the quality of the products, we are able to make our products accessible for as many people as possible. All processes from product development and purchasing, marketing & sales, logistics and customer services are in our hands. In that way we keep full control over our products’ functionality, quality and costs.See more
