I have now received a refund, so my complaint via Trust Pilot seems to have had the right impact.Thank you for your prompt response.,............. I have received an update saying that I will receive a full refund for the unwanted cabinet. When that credit arrives, I will update or remove the complaint...............................................................................I ordered 2 kitchen matching cabinets via Vent Unique, but they only had one at that time. So they cancelled one and sent a refund.Pretty useless that, as I need two matching cabinetsThe message that one was not available went into SPAM, so I did not know.When only one arrived, I enquired via Vente Unique and they told me about the cancellation.I sent a further enquiry asking if they would have one soon. I did not get a reply, so I asked them to arrange for a return of the single cabinet.They replied saying that the 14 day return window had ended.This is totally unsatisfactory for a number of reasons.First I did not know about the lack of stock.Second, what logic would say that one cabinet would be OK, when I ordered 2.Third, their email telling me about the cancellation went into SPAM, so I did not know until I chased up delivery of the 2nd item.Fourth, the 14 day period was used up waiting for answers from them.VidaXL broke their contract with me, so they owe me a full refund.
Claim your business profile now and gain access to all features and respond to customer reviews.
A vidaXL é uma loja online internacional onde pode encontrar tudo o que precisa para a sua casa, jardim, garagem e projetos de bricolage. O nosso conceito baseia-se na oferta de uma vasta gama de produtos que permitem às pessoas "viver bem por menos". Através de soluções simples de redução de custos que não afetam negativamente a qualidade dos produtos, conseguimos tornar os nossos produtos acessíveis ao maior número possível de pessoas. Todos os processos, desde o desenvolvimento de produtos e compras, marketing e vendas, logística e serviços de apoio ao cliente, estão nas nossas mãos. Desta forma, mantemos o controlo total sobre a funcionalidade, a qualidade e os custos dos nossos produtos.See more
