Bought 2 tents from this store.The tents were of such poor quality that they couldn't even be assembled without breaking!I asked for a refund and am at the moment in the middle of their bureaucratic refund system.The items have been returned, they have it in their instalations and after receiving them, they asked me to proove I had delivered them to the carrier!This is the great customer service of this store!Never again!EDIT: If I could remove a star for each time you have said you are contacting the transport company, you would have about -10 stars right now.Why are you trying to resolve the issue with transport company? I contacted them, they told me you have already received the packages! Just check your warehouse!!!!!!!!!! How difficult can that be? Who are you trying to trick?VidaXL NEVER AGAIN!!To everyone reading this, this has been going for almost 2 weeks and we have exchanged about 20 emails! This is the amount of work you have to do to try to get a refund!NEW EDIT: Paypal is now involved on the complaint! VidaXL is now asking me, via PayPal, to return the items to a different address! Yeah, you read it right! The items they already have in their warehouse...Unreal!!I'm beggining to doubt I will ever get the refund (they got the items back though!). May this serve as a warning to others!Follow up: Given the fraud these thiefs did with paypal, it was not possible for paypal to help. So I'm out 200€. As I said, if this is useful as a warning for others, I'm happy!IF you value honesty, DO NOT buy from this seller!
Claim your business profile now and gain access to all features and respond to customer reviews.
A vidaXL é uma loja online internacional onde pode encontrar tudo o que precisa para a sua casa, jardim, garagem e projetos de bricolage. O nosso conceito baseia-se na oferta de uma vasta gama de produtos que permitem às pessoas "viver bem por menos". Através de soluções simples de redução de custos que não afetam negativamente a qualidade dos produtos, conseguimos tornar os nossos produtos acessíveis ao maior número possível de pessoas. Todos os processos, desde o desenvolvimento de produtos e compras, marketing e vendas, logística e serviços de apoio ao cliente, estão nas nossas mãos. Desta forma, mantemos o controlo total sobre a funcionalidade, a qualidade e os custos dos nossos produtos.See more
