Many thanks to Gil who became my personal case handler, working hard and keeping me informed at every stage to resolve this issue. A 5 star performance but sadly can only give the company three due to my original experience. Having a nightmare trying to return a poor quality product to this company. I was going on holiday so thought the easiest method would be to return through their click and collect store. I followed all the instructions, printed off the labels and provided the company with the full address and a date 72 hours in advance. They sent the driver to the delivery address (3 days later than I had specified) instead of the returns address, so he left without the parcel. I've been in correspondence with them every day for over a week. They keep asking me to specify a pick up address and print off new labels to attach to the items, despite repeatedly telling them the parcels are no longer in my possession and just need to be collected from their store. I requested the matter be passed to a manager who sent a short email to say they can't refund my money until I return the items. The level of incompetence is off the scale.
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A vidaXL é uma loja online internacional onde pode encontrar tudo o que precisa para a sua casa, jardim, garagem e projetos de bricolage. O nosso conceito baseia-se na oferta de uma vasta gama de produtos que permitem às pessoas "viver bem por menos". Através de soluções simples de redução de custos que não afetam negativamente a qualidade dos produtos, conseguimos tornar os nossos produtos acessíveis ao maior número possível de pessoas. Todos os processos, desde o desenvolvimento de produtos e compras, marketing e vendas, logística e serviços de apoio ao cliente, estão nas nossas mãos. Desta forma, mantemos o controlo total sobre a funcionalidade, a qualidade e os custos dos nossos produtos.See more
