I ordered a green screen which should be delivered in two different packages! The delivery guy came and gave me only one parcel! At Monday 26th of October at noon!I contacted Vidaxl Customer service just after the delivery! And told them the story in detail!They came back via mail Tuesday 27th in the morning and said both packages was delivered!The mail I got from customer service at Vidaxl imposed that I was lying! From the website of Vidaxl’s I have a screen dump were its says that one parcel is still in the warehouse and the other parcel is on its way in the delivery car! And that screen dump was taken after the supposed delivery! Later on On the same website it stated that both packages was delivered! I also drove for an hour Monday 26th to the transport company and spoke with a man who worked there and he showed me on his computer that the parcel that was missing was still in Madrid and I live in Portugal!Today the 27th of October I drove again to the transport company ! They showed me the computer screen again and the parcel arrived in Portugal this morning and is going to be delivered at 3 o’clock today! Vidaxl’s customer service didn’t even bother to check it up! If Vidxl’s customer service had been service minded they should have checked were the parcel was!So who is going to reimburse me for my cost of gasoline and time of doing Vidaxl’s job! It has taken my nearly a day of trying to get hold of people to get an answer!Why should I do vidaxl’s customer services job! When | am paying for the merchandise and transport! I am the customer!
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A vidaXL é uma loja online internacional onde pode encontrar tudo o que precisa para a sua casa, jardim, garagem e projetos de bricolage. O nosso conceito baseia-se na oferta de uma vasta gama de produtos que permitem às pessoas "viver bem por menos". Através de soluções simples de redução de custos que não afetam negativamente a qualidade dos produtos, conseguimos tornar os nossos produtos acessíveis ao maior número possível de pessoas. Todos os processos, desde o desenvolvimento de produtos e compras, marketing e vendas, logística e serviços de apoio ao cliente, estão nas nossas mãos. Desta forma, mantemos o controlo total sobre a funcionalidade, a qualidade e os custos dos nossos produtos.See more
