Since April 2023 I have been trying to fix a bathroom cabinet that was delivered not functioning. In June 2023 VidaXL organized it to be collected and informed me that would refund me. I informed VidaXL that the credit card/account used to pay for the item was long closed. VidaXL told me that they must first make the refund to this "closed" account and after the money is refused by the bank, they would then pay the refund to any other account I nominate. Now VidaXL asked for prove of not receiving the refund, the bank where the account was, kindly wrote to VidaXL (email them directly) saying that no money was received in the account, that accound has been long closed. However, VidaXL does not accept the bank's reply, saying that it must be in PDF format in a bank's formal letter head and hand signed. The bank has already explained to VidaXL that whoever send the money must trace it from their end, that there is no way for the bank to trace something that they haven't received, the only thing they can do is to say that it wasn't received ... already done. Obviously the bank has no further obligation with me, as I do not hold any other accounts with them and they have already written to VidaXL. Now months after they already collected the damaged item VidaXL keep saying that they have paid me, they sent the money to a closed account and they were fully aware that it was closed because I have many times told them that.
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A vidaXL é uma loja online internacional onde pode encontrar tudo o que precisa para a sua casa, jardim, garagem e projetos de bricolage. O nosso conceito baseia-se na oferta de uma vasta gama de produtos que permitem às pessoas "viver bem por menos". Através de soluções simples de redução de custos que não afetam negativamente a qualidade dos produtos, conseguimos tornar os nossos produtos acessíveis ao maior número possível de pessoas. Todos os processos, desde o desenvolvimento de produtos e compras, marketing e vendas, logística e serviços de apoio ao cliente, estão nas nossas mãos. Desta forma, mantemos o controlo total sobre a funcionalidade, a qualidade e os custos dos nossos produtos.See more
