Pretty much a disaster all the way. Shipment was scheduled to arrive on a certain day, it arrived two days early when I wasn't at home. VidaXL sent the wrong item. When I contacted them to return it and get the correct item sent, they informed me they would not ship it until the previous item had been received back in their warehouse - they estimated two weeks, and were not willing to budge even though it was their fault, so I canceled the order. They promised me a pickup on Monday, sat around all day waiting but no one came. Contacted customer service to be told that they don't do pick-ups and I would have to take it to a pick-up point myself even though I had the chat log showing where it had been promised (and even though they say they do pick-up returns on their site). However, they couldn't provide a return point and told me I would have to wait up to 12 hours for an email with a link. Called the shipper myself only to find out that a pickup was already scheduled, but for TUESDAY. Contacted Vida again, and they immediately confirmed the pick-up, but glossed over all previous misinformation as "misunderstanding." Completely unreliable, terrible customer service, either incompetents or liars ... you pick. Now I have my fingers crossed that I'll receive my refund, but honestly expecting to spend at least another couple of hours on it!
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A vidaXL é uma loja online internacional onde pode encontrar tudo o que precisa para a sua casa, jardim, garagem e projetos de bricolage. O nosso conceito baseia-se na oferta de uma vasta gama de produtos que permitem às pessoas "viver bem por menos". Através de soluções simples de redução de custos que não afetam negativamente a qualidade dos produtos, conseguimos tornar os nossos produtos acessíveis ao maior número possível de pessoas. Todos os processos, desde o desenvolvimento de produtos e compras, marketing e vendas, logística e serviços de apoio ao cliente, estão nas nossas mãos. Desta forma, mantemos o controlo total sobre a funcionalidade, a qualidade e os custos dos nossos produtos.See more
