I had a very unpleasant experience. I needed a replacement for an old unit, but support insisted everything was fine on their end while I had no service. They promised a next-day replacement but then changed their story and delayed it. I was left relying on mobile data because they couldn't manage the situation properly. Regardless of the cost, basic competence and communication should be essential. This entire experience has been slow and frustrating, feeling more like dealing with a script than real support. My trust in their service has been severely diminished.
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