Review Time
Fraud! Scam! Avoid this leech!
Their 10gbps plan is 100 times slower than my old StarHub 1gbps plan with 6 year-old routers! On top of that, internet service is always intermittent or non existent.
I inputted my credit card details on my account but when they failed to debit due to their system fault, my service was deactivated and I had to pay $80 to restore service, TWICE!
Customer service refused to investigate when I pointed out the problem, keep repeating that it is their right to bill me! Never called back when I asked for manager or raised technical issues.
When I asked to cancel the service, I was coldly told that I can pay up for the rest of the contract period, and
can bring down my router to their office to speed up the process. Damn bad!
Customer support = Nonexistent
It feels like I'm speaking to a wall. My internet has been down for two weeks, and despite numerous empty promises for a callback, I've received nothing. The service remains down, and I'm still paying for a subpar experience. This provider doesn't even deserve one star!
The service outsourced the job to an unprofessional technician who struggled to connect the modem or router for residential properties. They seemed unable to troubleshoot effectively. Even after re-signing for a lower internet plan, the billing continued at the previous rate, so customers should verify their monthly bills to avoid overpayment. Customer service was not efficient; the outsourced answering service from another country had representatives who spoke too quickly and were hard to understand.
I’ve been let down by the reliability and service of the company. As my contract neared its end, they charged me for a full year upfront without my approval. When I requested clarification on the relevant clause in their Terms & Conditions, they merely referenced a vague, unrelated clause without offering a clear explanation. This approach feels deceptive and unjust, leading me to decide against continuing with them after my contract concludes. Transparency and accountability are crucial in customer service, and sadly, the company has not met expectations in these areas.
I have a malfunctioning router, and customer support kept directing me to check with a previous provider, despite it being out of their warranty but still under the current provider's warranty. After several calls and explanations, they promised updates and a replacement, but nothing has happened, leaving me without internet for over 4 days now. This year has also seen multiple outages...
I have a defective router, and the support team keeps directing me to check with the original manufacturer, even though it's out of their warranty but still covered by the current service provider. After several calls and explanations, they promised updates and a replacement, but I've received nothing, leaving me without internet for over four days now. Additionally, I've faced multiple outages this year...
My internet has been dropping out for over three months without resolution. I requested to cancel my contract and receive a refund for the upfront payment. The company has been deceptive and slow in their response. I still have not received a functional internet service or my refund.
I had a very unpleasant experience. I needed a replacement for an old unit, but support insisted everything was fine on their end while I had no service. They promised a next-day replacement but then changed their story and delayed it. I was left relying on mobile data because they couldn't manage the situation properly. Regardless of the cost, basic competence and communication should be essential. This entire experience has been slow and frustrating, feeling more like dealing with a script than real support. My trust in their service has been severely diminished.
I regret signing up for this service. It is unreliable and goes down frequently. Once signed, there seems to be no way to leave. It feels like they are dragging us back to outdated standards. I'm currently using my mobile network to send this message, as their service has been down for 11 hours.
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