The service outsourced the job to an unprofessional technician who struggled to connect the modem or router for residential properties. They seemed unable to troubleshoot effectively. Even after re-signing for a lower internet plan, the billing continued at the previous rate, so customers should verify their monthly bills to avoid overpayment. Customer service was not efficient; the outsourced answering service from another country had representatives who spoke too quickly and were hard to understand.
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