This is the second time the service has failed to deliver an order even after charging for next-day delivery, and I am extremely frustrated. On paper, the company seems to have a solid business model with a good product range and reasonable pricing. However, it falls short in the most crucial area: delivery! In this case, I paid for delivery for a vital and time-sensitive project, only to receive an email stating that the order "could not be delivered"—despite no delivery attempt being made. I was present in the office all day, and no courier showed up, nor was any reason provided. To make matters worse:
I have yet to receive a response to my complaint email, and reaching anyone by phone is impossible. There has been no explanation or accountability. This situation is not the client's fault. When a payment is made for delivery, the responsibility to fulfill that service lies entirely with the company. The lack of transparency and communication only adds to my frustration. This failure has caused a ripple effect on my project. Time was invested in sourcing the right materials, planning production, and scheduling work—all of which is now on hold because the necessary items have not arrived! When materials don’t show up, work cannot move forward. It's that straightforward. What makes this even more unacceptable is that I faced the same issue last August, where delivery delays extended over a week for ink, accompanied by the same "email that delivery couldn't be made". Two identical failures indicate a pattern rather than just a one-time error. Given my repeated experiences, I cannot recommend this service if you need your order to arrive as promised. Competitive pricing means nothing if the delivery service fails, leaving the customer to deal with the fallout.
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Wherever and however you work – we are here for you! As a leading expert in workplace solutions, we know better than anybody that the way we work has changed throughout the years. Since 1960 we have led workplace transformation. In 1990 we began assisting companies in their adjustment from paper to computer under the name Viking Direct in Europe, and we are now present in the new era of hybrid working. We wish to use our vast experience to help you elevate your business!
An ever-changing work environment has always inspired us to embrace change. We are continuously aware of our customers’ needs and requirements. As an omni-channel business, we provide the right solutions for every company. Running a start-up and still deciding on your needs? We can offer you the support you need! Leading a large business requiring a large assortment? We have you covered!
Since November 2021, we have become part of RAJA Group. Operating in 19 European countries with 3,000 employees, RAJA Group is Europe's largest packaging distributor and plays an important role in the office supplies and furniture market. This step strengthens our position in the market and puts us in a good position for the future. It marks a new milestone in our journey towards a more modern and future-proof formula for all your workplace solutions.See more
