Review Time
Sent me the complete wrong item. They sent me a large roll of paper instead of almost £190 Dahle Professional Rotary Trimmer A1.
Contacted customer service through phone, email, online forms MULTIPLE times. Zero response. Never an advisor available on the phone.
Returned the item through online portal. The driver arrived the next day, took the item.
NEVER received a refund. Still no contact. Still no way to get through to them.
Still trying but will be taking them to a small claims court, very soon if not resolved.
BE VERY VERY CAREFUL USING THIS COMPANY. So far they appear to be thieves
everything is ok until you want to cancel the order. Here my troubles starts. I want to cancel the order 2 hours after ordering. it was unable to cancel, they proceed the delivery after I have to refused, then go back to warehouse. first I been told is 5 - 10 days to refund. after 10 days I spoke with them and was different story 15 days after warehouse accept your return. think twice if you want really order from this company.
This is the second time the service has failed to deliver an order even after charging for next-day delivery, and I am extremely frustrated. On paper, the company seems to have a solid business model with a good product range and reasonable pricing. However, it falls short in the most crucial area: delivery! In this case, I paid for delivery for a vital and time-sensitive project, only to receive an email stating that the order "could not be delivered"—despite no delivery attempt being made. I was present in the office all day, and no courier showed up, nor was any reason provided. To make matters worse:
I have yet to receive a response to my complaint email, and reaching anyone by phone is impossible. There has been no explanation or accountability. This situation is not the client's fault. When a payment is made for delivery, the responsibility to fulfill that service lies entirely with the company. The lack of transparency and communication only adds to my frustration. This failure has caused a ripple effect on my project. Time was invested in sourcing the right materials, planning production, and scheduling work—all of which is now on hold because the necessary items have not arrived! When materials don’t show up, work cannot move forward. It's that straightforward. What makes this even more unacceptable is that I faced the same issue last August, where delivery delays extended over a week for ink, accompanied by the same "email that delivery couldn't be made". Two identical failures indicate a pattern rather than just a one-time error. Given my repeated experiences, I cannot recommend this service if you need your order to arrive as promised. Competitive pricing means nothing if the delivery service fails, leaving the customer to deal with the fallout.
There are issues with their practices! They promptly send an invoice after an order is placed and provide tracking, but it indicates delivery even though I received nothing. I suspect nothing was ever shipped! I've reached out multiple times through various channels with no response. The chat feature is also unresponsive. Thankfully, I paid with a credit card and contacted the fraud department. I would advise others to stay away!
I placed an order and paid for delivery, only for the company to claim they couldn’t deliver and left a notice. This is incredibly frustrating, especially since we're a business open until five and they supposedly attempted delivery at 2:30 PM. I've tried reaching the support team multiple times through emails and have received no response. When I finally got through on live chat, they just apologized, which isn't good enough. I will not be using this service again.
A huge thank you to the representatives who assisted me while I was placing my order. I was unaware that the cost of stamps wouldn’t count towards the free delivery or gift offer. However, once I was informed, I managed to add more items to my cart to qualify for the free delivery and gift.
I ordered coffee for next day delivery, but by the time they attempted delivery on Friday, our office was closed. Now, on Wednesday, we still have not received the coffee. The courier has sent daily emails stating they won’t deliver today. I've been waiting on hold for 15 minutes without anyone answering. This has been quite disappointing.
I've repeatedly informed the company that deliveries should only go to our address, not a neighbor's. Yet, the delivery driver disregarded these instructions and left five heavy boxes three doors down. To add to the frustration, the hold times are excessively long, making it difficult to resolve any issues. I will not use this service again.
I am waiting for a parcel that has been shipped, yet there is no tracking information available. I have been advised to contact customer service, but I can't reach them through live chat or phone. After reading reviews, I wish I had chosen a different company.
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Wherever and however you work – we are here for you! As a leading expert in workplace solutions, we know better than anybody that the way we work has changed throughout the years. Since 1960 we have led workplace transformation. In 1990 we began assisting companies in their adjustment from paper to computer under the name Viking Direct in Europe, and we are now present in the new era of hybrid working. We wish to use our vast experience to help you elevate your business!
An ever-changing work environment has always inspired us to embrace change. We are continuously aware of our customers’ needs and requirements. As an omni-channel business, we provide the right solutions for every company. Running a start-up and still deciding on your needs? We can offer you the support you need! Leading a large business requiring a large assortment? We have you covered!
Since November 2021, we have become part of RAJA Group. Operating in 19 European countries with 3,000 employees, RAJA Group is Europe's largest packaging distributor and plays an important role in the office supplies and furniture market. This step strengthens our position in the market and puts us in a good position for the future. It marks a new milestone in our journey towards a more modern and future-proof formula for all your workplace solutions.See more
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