I placed an order for 4 items on 12/1. After 2 weeks, I emailed customer service and asked for order status and a tracking number. They responded 2 days later saying the order was on the way and provided a DHL tracking number link. I went to the link and it indicated it was invalid or incorrect. I wrote again and after 2 days they responded and said: "Thank you for your patience as we look into your order. Unfortunately, we were unable to fulfill the items on your order, which means that we cannot ship any part of it at this time. We understand how important it is for you to receive your items before Christmas, and we sincerely apologize for the inconvenience this has caused.We have processed a full refund for your order. Alternatively, if you’re interested in selecting different items that are available for quicker shipping, you can go ahead and repurchase.Thank you for choosing Viking Goods, and we appreciate your understanding in this matter."Really? After waiting 19 days, having to ask 2x about status and providing inaccurate information? Thanks a lot Viking for your poor processes since it does impact my Christmas gift giving! Never again Viking!
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Here at Viking Goods' we care about two things: Our love for plundering and high quality apparel! We promise to deliver the highest quality apparel while bringing you unique and custom, never before seen designs! If you have any questions or ideas, please email us at support@vikinggoods.com
