I was searching for furniture for my new house on Google when I came across **Vikinterio’s website**. After exploring their collection, I contacted them over a call and discussed purchasing a **Milano marble top six-seater dining table set**, **two sheesham wood beds with side tables**, and a **Chesterfield three-seater sofa with a V-shape coffee table**.
On **2nd January 2026**, we finalized the entire furniture order at **₹2.90 lakhs**. Vikinterio asked for **50% advance payment**, with the remaining balance payable at the time of dispatch, which I agreed to and paid directly into the company’s account. The promised delivery timeline was **25 days**, meaning the furniture was expected to reach me by **25th January 2026**.
On **20th January**, I received a call from their customer support informing me of a **5-day delay**, and that the order would be dispatched on **30th January 2026**. I understood that a minor delay can happen in manufacturing, so I agreed. On **27th January**, I received the **AWB tracking details** via email, with dispatch scheduled for the 30th.
Due to personal commitments, I couldn’t track the shipment on the 30th. When I checked the tracking on **31st January**, it showed as **cancelled/invalid**, which made me concerned. I immediately contacted Vikinterio’s customer support. They asked for about **15 minutes**, and shortly after, their team called me back and shared **new, valid tracking details** via email. They explained that the courier partner allows only **two days of pre-booking**, after which the AWB gets auto-cancelled. The explanation was reasonable, and the issue was resolved promptly.
On **6th February**, I received **all the furniture** and unboxed it. I must say, the **quality is outstanding and beyond my expectations**. The **sofa fabric**, **marble tabletop**, and overall finishing are **truly premium**. Communication throughout the process was good and transparent, except for the slight delay in sharing the updated AWB—but that was resolved quickly. The **staff behavior was polite, professional, and supportive**.
Overall, I am **very satisfied** with my purchase and experience. I would **highly recommend Vikinterio** to anyone looking for premium furniture and reliable service.
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Vikinterio: Committed to Craftsmanship & Transparency
Based in Jaipur, Vikinterio is a dedicated furniture manufacturing brand specializing in high-quality dining sets, sofas, and home décor. As a direct-from-factory brand, we take pride in using premium materials to create furniture that lasts for generations.
Why Choose Vikinterio? Unlike many online retailers, we own our manufacturing facility. This allows us to offer luxury designs at factory prices. However, our rapid growth recently led to logistical challenges that impacted our delivery timelines. We have taken this feedback seriously and have implemented the following changes to ensure a superior customer experience:
Restructured Production: We have expanded our Jaipur factory workforce and upgraded our machinery to ensure that handcrafted items are completed and dispatched on time.
Real-Time Tracking: We now partner only with reliable national logistics providers. Every order is assigned a verified tracking number immediately upon dispatch, which customers can track directly on the carrier’s portal.
Dedicated Support: We have established a new customer response team to ensure that no message or call goes unanswered. From payment to delivery, our goal is 100% transparency.
Authentic Content: We believe in showing the "real" side of furniture making. Our social media and website feature raw factory footage and actual customer home photos, moving away from standard catalog images.
At Vikinterio, we aren't just selling furniture; we are building a reputation for honest Indian craftsmanship. We invite our customers to share their honest experiences here as we continue to improve and grow.See more
